Action improvement system

ABSTRACT

[Problems] The present invention relates to a behavior improvement system for ascertaining behavior reform by helping a person in question take notice of his or her behavior in regard to the behavior modification from various sides. 
     [Means for Solving the Problems] The behavior improvement system is executed using terminals connected to a LAN and the like in a corporation. The behavior improvement system is characterized by that a goal for a behavior improvement is set, that an action plan realizing this is set, that a member periodically carries out a self-check of the action plan to take notice of growth of a behavior within himself or herself or compares a diagnosis interview result replied by the member and a diagnostician using the same diagnosis interview sheet to take notice of a difference of evaluations between himself or herself and another person, that the member takes notice of his or her behavior improvement with each other member due to a bulletin board function, and that the member is enabled to obtain an idea to be done by himself or herself due to an advice from an advisor who is an expert.

TECHNICAL FIELD

The present invention relates to a behavior improvement system forascertaining behavior reform by helping a person in question take notice(awareness) of his/her behavior in regard to the behavior modification.

BACKGROUND ART

Conventionally, for example, a structure of a skill diagnosis system ofJapanese Patent Laid-Open No. 2002-140451 is known. The skill diagnosissystem classifies and systematizes human resources from a managerialpoint of view, supports corporate strategy by comprehensively diagnosingwhat skills the company possesses and to what level the companypossesses the skills, simultaneously showing a situation of theemployee's possessions compared with human resources and skills soughtby the company and a goal for ability improvement, accepts a reply to aquestion for diagnosing the employee's skills from the employee andanother person having relationship with this employee in order to leadthe employee to voluntary ability improvement. The skill diagnosissystem has a data collection means for storing the reply to the questionand a human resources classification analysis means for calculating agoodness of fit of a division to which the employee belongs for each ofaverages of the human resources classifications base on the previouslydefined division to which the employee belongs, upon calculating, as aself diagnosis and a diagnosis by another person, a goodness of fit, foreach of the human resources classifications, that compares an evaluationvalue converted, based on human resources classifications and humanresources classification diagnosis criteria previously defined, from thereply to the question from the employee and the another personcorresponding to each of the human resource classifications, with amaximum possible score of the reply to the question. The skill diagnosissystem makes a diagnose by comparing the goodness of fit for each of thehuman resources classifications of the employees with the goodness offit of each of the averages of the human resources classifications ofthe belonged-to division based on the human resources classificationappropriate for the corporate business analysis.

Patent Document 1: Japanese Patent Laid-Open No. 2002-140451

DISCLOSURE OF INVENTION Problem to be Solved by the Invention

There is a case where 360-Degree feedback (evaluation by other people)is used to reform behavior, but it does not yield results in many cases.

Accordingly, it is important to promote each person to grow not forevaluation but by having him or her take notice (awareness) and improvebehavior by him/herself to the utmost.

The present invention provides a behavior improvement systemincorporating a mechanism to improve behavior by helping a person inquestion take notice (awareness).

Furthermore, the present invention provides the behavior improvementsystem enabling an administrative division to recognize a situation oftaking notice (awareness) and behavior improvement as a quantitativedata.

Means for Solving Problem

To solve the above-described problems, in the invention according toclaim 1,

a behavior improvement system includes:

a person-in-charge terminal installed on a side of a person in chargeadministering a behavior improvement of a member carrying out a behaviorimprovement within an organization;

a member terminal installed on a side of the member;

a diagnostician terminal installed on a side of a diagnosticiandiagnosing the behavior improvement of the member; and

an organization computer connected via a network to the person-in-chargeterminal, the member terminal, and the diagnostician terminal,

wherein the organization computer includes:

a self-checking execution means for sending to the corresponding memberterminal a mail requesting for a self-check of an action plan forself-checking the behavior improvement by the member and for recordingan input of the self-check inputted from the member terminal;

a diagnosis execution means for notifying the diagnostician terminal andthe member terminal via a mail of a reply to a diagnosis interview sheetdiagnosing whether the behavior improvement is carried out;

a diagnosis interview result generation means for recording the replyinputted to the diagnosis interview sheet by each of the member terminaland the diagnostician terminal, for generating a diagnosis interviewresult separately comparing a reply of the member and a reply of thediagnostician, and for transmitting to the replied member terminal amail having the diagnosis interview result as an attachment or having alink to a screen of the diagnosis interview result;

an advice request means for transmitting from the member terminal to theperson-in-charge terminal or an advisor terminal a mail, having thediagnosis interview result as the link or the attachment, requesting foran advice; and

a goal determination means for determining, from the interview result,whether a goal is achieved, for terminating a processing where the goalis determined to be achieved, and for transmitting from theperson-in-charge terminal or the advisor terminal to the member terminala mail giving an advice to execute the action plan again where the goalis determined to be unachieved.

In the invention according to claim 2,

the organization computer includes:

a member registration means for registering the member for each of thegoals upon an input from the person-in-charge terminal;

an action plan setting means for recording to the organization computerthe action plan for self-checking the behavior improvement by the memberupon an input from the person-in-charge terminal or the member terminal;

a self-checking date setting means for recording a self-checking date ora plurality of self-checking dates requesting the member to input theself-check with respect to the action plan, upon an input from theperson-in-charge terminal of the member terminal; and

the self-checking execution means for sending to the correspondingmember terminal a mail requesting for an input of the self-check of theaction plan on the self-checking date set by the self-checking datesetting means and for recording the input of the self-check inputtedfrom the member terminal.

In the invention according to claim 3,

the organization computer includes:

a diagnosis interview sheet setting means for recording a diagnosisreference value and a diagnosis interview sheet diagnosing whether thebehavior improvement of the goal is carried out, upon an input from theperson-in-charge terminal;

a diagnosis starting date setting means for recording a diagnosisstarting date requesting the member and the diagnostician for an inputto the diagnosis interview sheet, upon an input from theperson-in-charge terminal;

a diagnostician registration means for recording the diagnostician tothe organization computer upon an input from the person-in-chargeterminal or the member terminal;

a diagnosis execution means for notifying the diagnostician terminal andthe member terminal via a mail of a reply to the diagnosis interviewsheet set by the diagnosis interview sheet setting means on thediagnosis date set by the diagnosis starting date setting means; and

a diagnosis interview result generation means for recording the replyinputted to the diagnosis interview sheet by each of the member terminaland the diagnostician terminal, for generating a diagnosis interviewresult separately comparing the reply of the member and the reply of thediagnostician, and for transmitting to the replied member terminal amail having the diagnosis interview result as an attachment or having alink to a screen of the diagnosis interview result.

In the invention according to claim 4,

the organization computer includes an advisor registration means forrecording an advisor consisting of an expert including or not includingthe person in charge upon an input from the person-in-charge terminal,

and the advice request means transmits from the member terminal to theadvisor terminal installed on a side of the advisor a mail, having alink to a screen of a self-check history and a diagnosis interviewresult of the action plan, requesting an advice.

In the invention according to claim 5,

the action plan setting means includes:

an action plan reference example registration means for recording areference example of the action plan inputted from the person-in-chargeterminal; and

an action plan determination means for determining the action plan ofthe corresponding member based on the reference example, upon an inputfrom the member terminal.

In the invention according to claim 6,

the self-checking date setting means includes:

a self-checking date initial value setting means for recording aninitial value of the self-checking date inputted from theperson-in-charge terminal; and

a self-checking date determination means for determining a checking dateexecuting based on the initial value, upon an input from the memberterminal.

In the invention according to claim 7,

the diagnosis starting date setting means includes:

a diagnosis starting deadline setting means for recording a deadline ofthe diagnosis starting date upon an input from the person-in-chargeterminal; and

a diagnosis starting date determination means for determining thediagnosis starting date before the deadline upon an input from themember terminal.

In the invention according to claim 8,

the organization computer has a member bulletin board function that canbe used among the member terminals registered for a same goal.

In the invention according to claim 9,

the member registration means registers the members in a manner todivide the members into teams consisting of one member or a plurality ofmembers in units of goals upon an input from the person-in-chargeterminal,

and the member bulletin board function is arranged that can be usedamong the member terminals in the units of the teams.

In the invention according to claim 10,

the organization computer has a self-checking history generation meansthat has a free description field in a diary form allowing the member tofreely write therein in the action plan set by the action plan settingmeans, that displays a self-checking result of the action plan recordedby the self-checking execution means in an order of a time series, andthat displays the free description field in the order of the timeseries.

EFFECT OF THE INVENTION

The present invention has effects on a member as a person carrying out aself-behavior reform, on a person in charge as a person taking charge ofbehavior reform support and education, on a diagnostician as anotherperson replying to a diagnosis interview from the member, and on anorganization and an entire company.

1 There are following effects on the member.(1) The action plan determined by the member him/herself is continuouslydelivered to him/herself as a checklist in units of predeterminedperiods, and the member him/herself can check the behavior. Thus, aneasily forgotten behavior check can be surely carried out.(2) A self-check result is recorded as a history, and the member canconfirm his/her behavior improvement and a feeling felt at that time asa growth record of him/herself.(3) Whether a goal is achieved as a result of carrying out the actionplan is not determined by the member at his/her discretion, but isdistributed as a diagnosis interview sheet to another person (adiagnostician) so that the another person replies. The member comparesthe reply with his/her diagnosis and can take notice of a gap, thus notresulting in complacency.(4) The member can confirm an achievement degree by comparing areference value of an achievement of a goal and a diagnosis interviewresult.(5) The member can request an advisor for an advice based on a behaviorhistory of the member him/herself (a self-checking history of the actionplan) and the diagnosis interview result, which is different from a mereconsultation, and accordingly, the member can receive a more reliableadvice.(6) Because there is a window of discussion enabling a contact withanother member aiming the same goal, the member does not becomeisolated, and can make progress together with fellows.2 There are following effects on the person in charge.(1) The goal can be reliably set.(2) A visualization of a process of the behavior of the member isachieved.(3) The achievement degree of the goal can be determined based on thediagnosis interview result of a person around the member.(4) By making an assistant person in charge participate as an advisor,multiple persons can support, give advice to, and provide follow-up tothe member.(5) The advice can be given upon viewing the behavior process and thediagnosis interview result, and thus, a more appropriate advice can begiven.3. There are following effects on the diagnostician.(1) The diagnostician can reply to the diagnosis interview sheet whileconfirming a history as to what kind of action the member has carriedout for what kind of goal target. Accordingly, it is different fromreceiving a mere interview, and the diagnostician has betterunderstanding of the meaning of the diagnosis interview, so that thediagnostician can reply a more accurate opinion.4. There are following effects on the organization and the entirecompany.(1) The behavior improvement of “behaving upon thinking while running”can be executed.(2) Conversion into data by information technology enables measuring,accumulation, and reuse of an action of a person having behaved toproduce a high business effect, and enables a process to be capitalized(conversion into explicit knowledge).(3) Member employees can have relationships with surrounding people invarious forms, and thus, positive employees who are not isolated willincrease.

BRIEF DESCRIPTION OF DRAWINGS

FIG. 1 is a block diagram showing the first embodiment;

FIG. 2 (a) is a block diagram showing effects of the second embodiment;

FIG. 2 (b) is a block diagram showing functions of the secondembodiment;

FIG. 3 is a diagram showing a top page for an administrator in charge;

FIG. 4 (a) is a detailed screen of a goal linked to FIG. 3 for theperson in charge;

FIG. 4 (b) is a screen of the number of members linked to FIG. 3;

FIG. 5 (a) is a diagram showing the top page for the person in charge;

FIG. 5 (b) is a setting screen of a cooperation board;

FIG. 5 (c) is a generation screen of the cooperation board for allmembers;

FIG. 5 (d) is a generation screen of a team-specific cooperation board;

FIG. 5 (e) is the generation screen of the team-specific cooperationboard and a team-specific cooperation board list screen;

FIG. 5 (f) is an enlarged diagram of the team-specific cooperation boardlist screen;

FIG. 5 (g) is a message list view screen of a team of the team-specificcooperation board;

FIG. 5 (h) is a list screen showing a message content and repliesrelating to the message;

FIG. 5 (i) is a list view screen of all bodies;

FIG. 6 is a newly generation screen of a target of a goal;

FIG. 7 is a screen subsequent to FIG. 6;

FIG. 8 is a transmission and reception list screen of mails of advice;

FIG. 9 is a list screen of mails searched with a keyword;

FIG. 10 is a mail screen from a member to an advisor;

FIG. 11 is a transmission mail generation screen;

FIG. 12 is a screen showing member information;

FIG. 13 (a) is a mail generation screen notifying a goal achievement tothe member;

FIG. 13 (b) is a generation screen dividing the members into teams;

FIG. 13 (c) is a screen registering the members to the teams;

FIG. 13 (d) is a list screen of the members divided into each of theteams;

FIG. 14 is a screen showing change in displaying of the member who hasachieved a goal in a member list;

FIG. 15 is a mail generation screen in a case where all of the membersare set as having achieved the goal;

FIG. 16 is a screen for specifying recipient addresses in FIG. 15;

FIG. 17 is a registration screen of the members;

FIG. 18 is a screen for individually registering the member;

FIG. 19 is a mail list screen of each of the members;

FIG. 20 is a screen for generating a transmission mail from a receivedlist of the member;

FIG. 21 is a list screen of a behavior and a diagnosis of each of themembers;

FIG. 22 is a history screen of each of the members;

FIG. 23 (a) is a list screen of histories of each of the members;

FIG. 23 (b) is a view screen of the action plans of each of the members;

FIG. 24 is a history screen of check results of the action plans of themembers;

FIG. 25 is a screen displaying a diagnosis interview result of themember;

FIG. 26 is a registration screen of an assistant person in charge;

FIG. 27 (a) is a top page for the member;

FIG. 27 (b) is the top page for the member having a bulletin boardfunction;

FIG. 28 is a screen on which the member generates the action plans;

FIG. 29 is a screen on which the member reserves a self-check of theaction plans with a timer;

FIG. 30 is a screen for the self-check of the action plans;

FIG. 31 is a screen showing a self-checking history of the action plansand a history of comments in a diary form;

FIG. 32 is a screen for changing a timer setting;

FIG. 33 (a) is a transmission mail generation screen of the diagnosisinterview sheet;

FIG. 33 (b) is a screen specifying the diagnostician;

FIG. 34 is a sample screen of a mail to the diagnostician;

FIG. 35 (a) is a behavior history linked to &ACT in the mail, and (b) isa diagnosis interview sheet screen linked to &INT;

FIG. 36 is a screen showing the diagnosis interview sheet;

FIG. 37 is a diagnosis interview result screen of the diagnostician;

FIG. 38 is a diagnosis interview result screen showing diagnosisinterview results and achievement degrees of all of the diagnosticians;

FIG. 39 is a mail generation screen requesting an advisor for an advice;

FIG. 40 is a diagnosis interview sheet screen viewed by thediagnostician;

FIG. 41 is a list screen of the cooperation board as the bulletin board;

FIG. 42 is a screen showing the predetermined cooperation board;

FIG. 43 is a diagram showing a message content, a reply, and anattachment link screen of the cooperation board;

FIG. 44 is a reply generation screen of the cooperation board;

FIG. 45 is a body list view screen of the cooperation board; and

FIG. 46 is a new message generation screen of the cooperation board.

EXPLANATIONS OF LETTERS OR NUMERALS

-   -   1 A computer network    -   2 A server as an organization computer    -   3 A terminal of a person in charge    -   4 A terminal of a member    -   5 A terminal of a diagnostician    -   6 A terminal of an advisor

BEST MODE(S) FOR CARRYING OUT THE INVENTION

A preferred embodiment of a behavior improvement system of the presentinvention will be hereinafter described with reference to the figures ina case where the present invention is applied to within a sameorganization such as a corporation.

The behavior improvement system consists of a program running on aserver computer (hereinafter referred to as “server”) 2 as a groupcomputer having a database (DB) and connected to a corporate LAN 1 andthe like as shown in FIG. 1.

Those who can access this system consists of an administrator in charge,a person in charge, an assistant person in charge, a member, adiagnostician, and an adviser, and performs processings by connecting tothe server using each one's computer terminal (hereinafter referred toas “terminal”) 3 to 6. For the sake of convenience, in the embodiments,the terminals are described as subjects of processings, but all of theseprocessings are executed using the terminals.

A constituent of an organization attends a prescribed seminar to betrained, such as a customer satisfaction (CS), quality management system(QMS), and the like held within a corporation or the organization thatthe constituent belongs to, and the constituent is registered as themember based thereon and executes an action plan toward a previously setgoal.

In order to execute the system, the person in charge is determined bythe administrator in charge, and the assistant person in charge can bedetermined by the person in charge as necessary.

First Embodiment

With a system according to the first embodiment as shown in FIG. 1, atarget (definition) of a goal, a diagnosis interview sheet diagnosingwhether a behavior improvement toward the goal has been achieved, adiagnosis starting date, and a member executing the behavior improvementtoward the achievement of the goal are entered with a terminal 3 by aperson in charge to correspond to a predetermined training, and areregistered to a server 2 by a goal registration means, a diagnosisinterview sheet setting means, a diagnosis starting date setting means,and a member registration means, respectively.

Furthermore, an action plan toward the goal and a self-checking date ofthe action plan are entered with terminals 3, 4 of the person in chargeor the member, and are registered to the server 2 by an action plansetting means and a self-checking date setting means, respectively.

The self-checking date can be set to enable repeated executions formultiple times in a predetermined period.

When the self-checking date comes, the server 2 causes a self-checkingexecution means to transmit a mail requesting the member terminal 4 toenter a self-check, and the member executes, with the terminal 4, theself-check on a self-checking screen of the action plan arranged on theserver 2. The input of the self-check is registered to the server 2.

When the diagnosis date comes, the server 2 causes a diagnosis executionmeans to transmit a mail requesting a reply to a diagnosis interviewsheet to each of the member terminal 4 and a terminal 5 of adiagnostician entered by the terminal 3 of the person in charge or themember terminal 4.

Then, the server 2 causes a diagnosis interview result generation meansto separate and compare between a reply of the member and a reply of thediagnostician, to generate a diagnosis interview result showing adifference, and to transmit to the member terminal 4 a mail including anattachment of the diagnosis interview result or having a link to ascreen of the diagnosis interview result.

Where a bulletin board function of the server 2 sets up a bulletin boardwith other members having the same goal and the person in charge, themember can always try to mutually communicate via the terminals 4, 4, .. . of other members.

Herein, the members who can use the bulletin board may be all of themembers having the same goal or some of the members divided into teams.

The member who has received the diagnosis interview result causes anadvice request means to transmit a mail including the attachment or thelink of the diagnosis interview result for requesting an advice to aterminal 6 of an advisor (or the terminal 3 of the person in charge)from the terminal 4.

The person in charge can also register the assistant person in charge asthe advisor.

The advisor causes a goal determination means to determine as to whetherthe goal is achieved based on the diagnosis interview result. In a casewhere the goal is achieved, the goal determination means notifies theserver 2 and the member terminal 4 that the goal is achieved andterminates the processing. In a case where the goal is not achieved, thegoal determination means transmits to the member terminal 4 a mail foradvising an execution of the new action plan, and the member sets theoriginal or the new action plan, and the processing is configured to berepeated until the goal is achieved.

All or some of the goal registration means, the member registrationmeans, the diagnosis interview sheet setting means, and the diagnosisstarting date setting means, set by the terminal 3 of the person incharge in the present embodiment, may be previously set without beingset with the terminal of the person in charge.

Similarly, all or some of the action plan setting means and theself-checking date setting means, set by the terminal 3 of the person incharge and the member terminal 4 in the present embodiment, may bepreviously set.

Second Embodiment

Next, a system according to the second embodiment using a screen as anexample shown on the server computer will be hereinafter described.

[Administrator in Charge]

The administrator in charge is an administrator of the server, has anauthority to select the person in charge giving this system, andregisters the person in charge.

[Screen for Administrator in Charge]

A screen for the administrator in charge is a screen used by theadministrator in charge, and the administrator in charge logs in uponentering each of a dedicated ID and a dedicated password to an initialscreen (not shown) that prompts for the input of the login ID and thepassword.

Then, a screen of a top page for the administrator in charge as shown inFIG. 3 is displayed.

In the example shown by the figure, when necessary information, such as“login ID”, “password”, “name”, “e-mail”, and the like, of the person incharge to be newly registered is entered and “register” button isclicked, the newly registered person in charge is added to a table ofthe persons in charge in the lower part of the screen.

The table of the persons in charge shows detailed attributes of eachperson in charge.

In the example shown by the figure, items of each person in charge suchas “login ID/Password/Name/E-mail/The Number of Goals/The Number ofMembers in a Previous Day/Details (see details)” are shown.

In the figure, a “unique user” means the “member”.

In the newly registered person in charge, “the number of goals” is shownas “the goal is not yet registered”, and “the number of members in apreviously day” is none and accordingly is shown as “-”. In a case ofthe already registered person in charge, the number of goals carried outby each of the members that the person in charge takes charge of isshown as, for example, “two goals are being carried out”, and aconfirmation time and the number of members are shown as, for example,“12:00 PM 150 members”.

When the “see details” button shown in an item of “details” of each ofthe persons in charge in the screen is clicked, the details of each ofthe goals taken care of by the person in charge of the members can beseen as shown in FIG. 4( a).

That is, the action plans toward the goal are divided into on-going onesand finished ones, and each of the number of members, the number ofactions, the number of diagnoses, and the number of assistant person incharge is shown for each ones (see, FIG. 4( a)).

In the screen of FIG. 4( b), the item of “the number of members” (in thefigure, the number of unique members) shows the number of members (150members) of the current month (in the example shown by the figure, Dec.1, 2005). When the “see details” button is clicked, how the number ofmembers has changed is shown as summary data of each month, as shown bythe arrow (see, FIG. 4( b)).

[Person in Charge]

The person in charge registered by the administrator in charge takescharge of reform support and education, can define a goal setting, canconfirm a behavior process, can provide a follow-up with IT, and can dosupport activity by multiple persons.

That is, the person in charge has following five authorities.

(1) Set the goal setting

1. Set a goal overview document

2. Set a MAX date of an action plan timer

3. Set a question/reference point of the diagnosis interview sheet

4. Set a deadline of a starting date of the diagnosis interview sheet

5. Set an advisor

(2) Register the member for each goal(3) Register the assistant person in charge(4) Give advice to the member(5) Confirm the process

[Assistant Person in Charge]

The assistant person in charge is an advisor registered by the person incharge.

In many cases, the assistant person in charge is an expert, and has thesame authorities as the person in charge, but cannot register the memberand the assistant person in charge.

Accordingly, the assistant person in charge is the same as the person incharge except for the above-described registration of the member and theregistration of the assistant person in charge, and thus, thedescription about the person in charge is substituted for thedescription about the assistant person in charge.

In this system, as shown in FIG. 2( a), the constituent of theorganization first receives an education, and in parallel with this, thegoal is recognized, the action plan is made by the person in charge orby the member, a timer for mail transmission is set by a time capsulefield.

Subsequently, the mail encouraging a self-check of the action plan isautomatically and periodically delivered to the member at a date andtime set by the timer.

By repeatedly doing the self-check of the action plan, the memberrepeatedly check self-reform behavior, and the action plan becomes atool for making the member take notice (awareness) of the growth ofbehavior within him/herself, so that the member can be accustomed to abehavior checking of him/herself.

Subsequently, using the diagnosis interview sheet, the member undergoesthe diagnosis performed by the member and the diagnostician, and adifference between a self-diagnosis and another person, i.e. thediagnostician, causes the member to take notice of a gap with theanother person, thus allowing the member to go on to a subsequentbehavior improvement. That is, a reutilization of changing aself-behavior based on an opinion of the another person is enhanced.

Subsequently, based on the diagnosis interview result showing a gapbetween the member and the diagnostician, an advisor consisting of theperson in charge and the assistant person in charge is requested for aspecialistic advice, and the member is encouraged to achieve behaviorimprovement of more high quality.

The advisor uses a mail function to reply an advice to the member or aquestioner, and where the goal is determined to be achieved, the advisoruses the mail function to reply to the member to that effect andterminates the processing.

The member receiving the advice of the new action plan returns back tothe above-described declaration of the new action plan and the settingof the timer for the mail transmission, and repeats the above-describedsteps up to achieving the goal.

The member uses the bulletin board function called a cooperation boardat any time to mutually communicate between all of the members havingthe same goal target or some of the members, so that the member can takenotice of the behavior improvement with each other person in the sameposition.

FIG. 2( b) is a function block diagram describing the second embodimentby comparison with the first embodiment, and a detailed descriptionthereabout is given later by descriptions of each screen.

Herein, the person in charge is connected to the goal registration means(see, FIG. 6) receiving an input from the terminal 3 of the person incharge, the member registration means (see, FIGS. 17 and 18), an advisorregistration means (see, FIGS. 7 and 26), an action plan referenceexample registration means (see, FIG. 6) of the action plan settingmeans, a self-checking date initial value setting means (see, FIG. 6) ofthe self-checking date setting means, the diagnosis interview sheetsetting means (see, FIG. 7), and the diagnosis starting date settingmeans (see, FIG. 6).

The member is connected to an action plan determination means (see, FIG.28) receiving an input from the member terminal 4, a self-checking datedetermination means (see, FIG. 28), a diagnostician registration means(see, FIG. 33( b)), the diagnosis interview sheet (see, FIG. 40), andthe advice request means (see, FIG. 39).

The diagnostician is connected to the diagnosis interview sheet (see,FIG. 40) receiving an input from the diagnostician terminal 5.

On the other hand, each of the self-checking execution means, aself-checking history generation means (see, FIG. 31), the diagnosisexecution means, the diagnosis interview result, the goal determinationmeans (see, FIGS. 14 and 16) of the action plan is connected to themember terminal 4, and is connected to transmit data by e-mail and link.

The member terminal 4 is connected to the terminals 4, 4, . . . of othermembers with the bulletin board function (the cooperation board) (see,FIGS. 41 to 46) set by the person in charge.

The advisor terminal 6 is connected to the advice request means andreceives a mail from the member terminal 4, and is connected so that theadvisor terminal 6 can make a determination as to the goal with the goaldetermination means and can transmit a mail for advice to the memberterminal 4.

[Screen for Person in Charge]

A screen for the person in charge is a screen used by the person incharge, and the person in charge logs in upon entering each of adedicated ID and a dedicated password to an initial screen (not shown)that prompts for the input of the login ID and the password.

Then, a screen of a top page (“goal target list” screen) for the personin charge as shown in FIGS. 5 (a) and (b) is displayed.

This screen shows a goal target list consisting of each of items “NewlyArrived/HELP/Title of Goal Target/Overview Document of Goal/AchievementDegree Diagnosis Sheet/Member/Process List (see process)/Set AssistantPerson in Charge”.

In a similar manner as a later-described screen for a member side,“HELP” represented by “?” mark has a link to a one-point memo that ishelpful in using this system.

“Title of Goal Target” shows titles of goal targets, for example, “beingable to do sales negotiation”, “being able to do follow-up”, and thelike.

“Overview Document of Goal” has a link to an overview of each of thegoals shown by the titles of the goal targets. For example, it is linkedto a text file or a word file.

“Achievement Degree Diagnosis (Interview) Sheet” recites the number ofquestions and a reference point, and has a link to the corresponding“Achievement Degree Diagnosis Interview Sheet”.

When “Newly Generate” is clicked in the screen of the top page, thescreen becomes “Set Goal Target” screen as shown in FIG. 6. Where atitle is entered to “Title of Target” field in “Set Target” portion inthe first section of the screen, the entered title is shown in “Title ofGoal Target”.

A destination to save the file of the overview document defining thepreviously generated goal is entered to “Attach File of OverviewDocument of Goal” field, and is specified, so that the file is loaded.

In “Set to Action Plan” portion in the second section, a destination tosave a file of an example (an action plan reference example) of aspecific behavior previously generated by the person in charge isentered to “Attach Sample of Action Plan” field, and is specified, sothat the file is loaded.

In “Set Time Capsule” portion in the third section, a starting MAX dateis configured, that is, an initial value of a starting date (aself-checking date) on which the start of the self-check of the actionplan with the check sheet is notified to the member via mail, and acycle initial value (an interval for mails repeating the above-mentionedcheck addressed to the member), a snooze initial value (a period formails encouraging the self-check of the above-mentioned action planwhere there is no input of the check from the member), and the like areset. The above-mentioned input values may be changed by an input fromthe member terminals as described later.

In “Generate Interview Sheet for Measuring Achievement Degree” portionin the fourth section, a later-described diagnosis starting date (atransmission date) of the diagnosis interview sheet is set to “DiagnosisInterview MAX Date Setting” field.

The MAX date is the diagnosis starting date, and a date on which theperson in charge inputs is usually determined as the transmission dateof a mail requesting for a reply to the diagnosis sheet.

Furthermore, input fields for a title and a body are arranged forgenerating the above-mentioned mail.

A screen shown in FIG. 7 is a screen subsequent to the above-mentionedFIG. 6, and is a screen on which the person in charge generates “thediagnosis interview sheet” requesting the member and the diagnosticianfor the diagnosis.

In the screen, “Set Reference Point”, “Opening Messages of DiagnosisInterview Sheet”, examination Messages for each “question”, “InputChoice” serving as a reply, and the like are entered.

Regarding “Reference Point” in the example shown by the figure, forexample, each question is counted as one point, and the reference pointis set as three points out of full five points.

Multiple question examples and alternative examples are previouslyregistered, and the person in charge can easily generate the diagnosisinterview sheet by choosing them.

Furthermore, there is “Set Advisor” item, and the advisor is set to bethe person in charge by default in the newly generation of the goaltarget.

After the goal target is registered, the assistant person in charge canbe selected as the setting of the advisor in editing.

In a top page for the person in charge as shown in FIG. 5 (a), it ispreferable to set up the cooperation board (the bulletin board) thatenables the members to discuss with each other on the server byarranging “Set Cooperation Board” item for each of the goal targets setfor the members in “Member” item as shown in FIG. 5 (b).

When a character portion of the above-mentioned “Set Cooperation Board”is clicked, a selection screen is opened that allows selection of thecooperation boards for all of the members allowing participation of allof the members registered in each of the goal targets and team-specificcooperation boards that the member can view in units of the teams, andin the example shown by the figure, a cooperation board generationscreen for all of the members is first displayed as shown by the arrowin FIG. 5 (b).

In the cooperation board generation screen for all of the members in theexample shown by the figure, there are “Participation of Everybody” and“Blank Field” in an item of generation of the cooperation board, and afield for checkmark is formed for each of them.

In the present embodiment, “Participation of Everybody” is checked, andwhen “Add Cooperation Board” is clicked, the cooperation board having aname “Participation of All Members” is generated.

Furthermore, upon unchecking “Participation of Everybody”, entering, forexample, “Development Related” to the blank field as a name of thecooperation board, checking the field, and clicking “Add CooperationBoard”, the cooperation board having the name “Development Related” canbe added.

In the lower section of the cooperation board generation screen for allof the members as described above, a list of the cooperation board forall of the members is shown, and a cooperation board name, a latestmessages date, the number of messages, the number of participatingmembers, the number of writings, and the like are set in the list of thecooperation board as shown in FIG. 5 (c).

Next, when “>Team-Specific Cooperation Board” is selected and clicked inthe screen of FIG. 5 (b), the screen becomes a team-specific cooperationboard generation screen for generating the cooperation board that can beviewed in units of teams as shown in FIG. 5 (d).

Herein, it is necessary to previously divide the members to teams asdescribed later so that the team-specific cooperation board isgenerated.

In the team-specific cooperation board generation screen, there are“Team-Specific”, “Member-Specific”, and “Blank Field” in an item ofgeneration of the cooperation board, and fields for checkmarks areformed for each of them as shown in FIG. 5 (e).

Then, when “Team-Specific” is checked, the cooperation board having thename of each team is added. When “Member-Specific” is checked, thecooperation board having the name of the member is added. When a desiredtitle is entered to the vacant field and the field is checked, thecooperation board having the desired title is added.

Then, in the lower section of the team-specific cooperation boardgeneration screen, for example, a list is shown consisting of theteam-specific cooperation board of “A Team”, the member-specificcooperation board of “Mr. Kikuo Inagawa” and “Mr. Seizaburo Imawano”,the desired title cooperation board of the “Marketing Related”, and thelike as shown by a list in FIG. 5 (f).

Display items of the cooperation board are the cooperation board name,the latest messages date, the number of messages, the number ofparticipating members, the number of writings, and the like, and are thesame as the display items of the cooperation board in FIG. 5 (c).

Then, regarding each of the cooperation boards, when the team-specificcooperation board name is clicked, the selected cooperation board isopened as shown in FIG. 5 (g).

The cooperation board shows items “Newly Arrived” showing whether amessage is unread, “Member” showing the name of the member who postedthe message, “Reply” showing the number of replies to the new message,“Title” showing the titles of the messages and the replies, and“Attachment” showing whether there is a material.

When the title of the message in the above-described cooperation board,namely, “(2) The action plan always cannot be achieved” in the exampleshown by the figure, is clicked, all of a content of the message (themember posted the message, the title, the body, and the attachment) isshown in the upper section, and in the lower section, theabove-described selected message and the reply thereto are shown inassociation, as shown in FIG. 5 (h).

When “>Display Body List” is clicked, the bodies of all of the messagesin the above-described cooperation board are displayed as shown in FIG.5 (i).

The bulletin board function of the cooperation board as described aboveenables communication between all of the members having the same goaltarget or between the members within the team and enables the members totake notice (awareness) of new ideas with each other member.

In the screen of the above-described FIG. 5 (a), when an envelope markin the “Newly Arrived” field for each of the goal targets is clicked,the screen moves on to “Mail Reception History/Mail TransmissionHistory” screen as shown in FIG. 8, and a list screen of transmissionand reception history of advice mails between the advisor and the memberregarding the prescribed goal target is shown.

Herein, the mail reception history section consists of items“Member/Reception Date and Time/Title”.

On the other hand, the mail transmission history section consists ofitems “Recipient/Sender/Transmission Date and Time/Title”.

In the above described screen, as shown in FIG. 9, “Search” field and“The Number of Display” field are arranged for each of the mailtransmission and reception history sections, so that a keyword can beentered to the search field, and transmitted and received mails can besearched with the number of display specified. Thus, a keyword searchsuch as a name can be executed.

For example, in the example shown by the figure, when “Inagawa” as thename is entered as the keyword and is searched, the mail receptionhistory and the mail transmission history of the member corresponding to“Inagawa” are extracted and displayed in the list.

Then, when the title or the envelope mark of each of the mails shown inthe mail reception history is clicked, the title and the body of theclicked received mail and a screen of a reply generation section forreplying thereto are displayed as shown in FIG. 10, and input fields forthe title and the body are arranged in the reply section to enter areply message, such as the advice from the advisor (the person in chargeor the assistant person in charge), replying to the above-describedreceived mail.

In a case where the received mail is the request for the advice, “SeeDetails” button is shown in the mail screen (see, FIG. 10).

When “See Details” button is clicked, the data attached (or linked) tothe mail by the member is shown on the screen, that is, in the exampleshown by the figure, “Behavior History” consisting of a history of theself-checks, a result of the diagnosis interview comparing the diagnosisinterview results of the member him/herself and the diagnostician, and ahistory of self-comments are shown on the screen, and the advisorgenerates the reply message considering these screens.

The person in charge can generate at one time a transmission mail fromthe screen of the list of the transmitted and received mails.

For example, when “Generate New Transmission Mail” in FIG. 8 is clicked,a screen in FIG. 11 is opened.

In this screen, “Recipient: >6 sets” is displayed in “RegisterRecipient” item, and when a character portion thereof is clicked,“Recipient List” screen is opened that shows a list of names and e-mailaddresses of the members registered for each of the goals, and thus, themembers to which the mail is planned to be transmitted can be confirmed.

Furthermore, when “Mail Title” and “Mail Body” fields are entered inthis screen and “Transmit Mail” button is clicked, the mail of the samecontent can be transmitted at one time to all of the six sets registeredin the above-described recipient list.

“Member” item in the top page in FIG. 5 (a) shows information about themembers registered for each of the goals as shown in FIG. 12.

In FIG. 5 (a), there is not yet any members at a portion shown as“Register Member” in relation to the goal target, and when a characterportion or an icon thereof is clicked, the screen moves on to a newregistration screen of the member, and the new member can be newlyregistered as described later (see, FIGS. 17 and 18).

In FIG. 5 (a), when a character portion of “X people” (in the exampleshown by the figure, “5 people” in “being able to do sales negotiation”item) in “Member” section is clicked, the screen moves on the a screenof a list of the members in FIG. 12.

This screen shows each of items “Newly Arrived (Mail)/LoginID/Password/Name/E-mail/Division/Note/Achieved and Finished/OtherGoals/Delete”, and data is inputted for each of the members.

Herein, as shown in FIG. 13 (b), a “Make Team” button may be arranged onthe member list screen to divide the members into multiple teams. Wherethe members can be divided into teams, the above-described cooperationboard for each of the teams can be generated.

When “Make Team” button is clicked, “Select Team” item is arranged foreach of the members, and as shown in FIG. 13 (c), the team to which themember belongs to (in the example shown by the figure, Team A, B, and C)can be selected.

When the person in charge selects the team of each of the members andclicks “Register Members to Teams at One Time” on a screen, each of themembers are divided into the selected team.

In the member list screen, “Register” item is arranged for each of themembers, and the member can be registered to the team by individuallyselecting the team in “Select Team” item of the member and clicking thecharacters of “Register”.

All of the members registered for the same goal “being able to do salesnegotiation” are divided into teams and displayed in a list on the “MakeTeam” screen as shown in FIG. 13 (d).

In the example shown by the figure, 2 people of A Team, 3 people of BTeam, 3 people of C Team, and 3 people not registered to any team areshown in a separated and grouped manner.

Next, when “Achieved and Finished” item from among the member listscreen in the above-described FIGS. 12 and 13 (a) is clicked, ageneration screen of a mail “Notifying that the Goal Target has beenAchieved and Finished” is displayed as shown by the arrow in a lowerpart in FIG. 13 (a).

This screen is a mail generation screen for notifying the member thatthe goal target has been achieved and finished, and shows a check fieldof “notify that the goal target has been achieved and finished” andinput fields for a title and a body of “generate a body of a mail”.

When the mail is generated and “Target is Achieve/Finish” button at thebottom is clicked, the mail is transmitted to the members specified inthe above-described member list screen to notify the members that thegoal target has been achieved and is finished.

In the above-described member list screen, a display of “Achieved andFinished” item of the corresponding member is changed. In the presentembodiment, a background color of the item of the corresponding memberis changed, “Having Been Achieved/Finished” is displayed with charactersin a different color, and a behavior of the goal target is finished(see, a screen at the lower portion in FIG. 14).

The person in charge can change all of the members to theabove-described “Achieved and Finished” state at one time.

That is, as shown in FIG. 15, when a character portion of “Make AllThese Members to Target Achieved and Finished at One Time” in the memberlist screen is clicked, the linked “Notifying that the Goal Target hasbeen Achieved and Finished” screen as shown in the upper portion in theabove-described FIG. 14 is displayed.

Then, as shown in FIG. 16, when “Recipient: >Totally 6 Recipients”portion in “Notifying that the Goal Target has been Achieved andFinished” screen is clicked, a list screen of the destination addressesof all the members is shown overlappingly as “Members Achieving andFinishing Target” screen.

When “Target is Achieve/Finish” button is clicked, the mail istransmitted to all of the members displayed in the above-describedmember list screen, the display of “Achieved and Finished” items arechanged, the background color of the items of each of the members in themember list screen is changed as described above, and “Achieved andFinished” field is displayed as “Having Been Achieved/Finished” withcharacters in a different color.

In the above-described goal target list screen in FIG. 5 (a), there arenot any members in items displaying “Register Member”. When thecorresponding portion or the icon is clicked, the screen moves on to“Register Member” screen as shown in FIG. 17, and the members having thesame goal target can be newly registered. Alternatively, the members canalso be easily newly registered by clicking a link “Add Member with CSVFile” on the member list screen to similarly move to “Register Member”screen and reading a CSV file.

Regarding the registered members, the items such as “LoginID/Password/Name/E-mail/Division” are shown in a list on theabove-described “Register Member” screen.

Where the member is individually registered, a character portion of “AddMember Individually” is clicked as shown in FIG. 18.

The screen moves on to the above-described “Register Member(Individually Register)” linked thereto, and “LoginID/Password/Name/E-mail/Division/Note” are entered, and “Finish Setting”button is pushed, so that the member is registered.

When an icon of an envelope of “Newly Arrived Mail” in the screen of“Member List” is clicked, a list of mail transmission and receptionhistory for each of the members can be viewed as shown in FIG. 19.

Where a transmission mail is generated from the reception history listof each of the members, an icon or a characters of “Transmission MailNewly Generation” is clicked, so that a transmission mail generationscreen as shown in FIG. 20 is opened, and by entering each item andclicking “Transmit Mail” button, the mail can be transmitted to theselected members as described above.

On the top page for the person in charge in FIG. 5 (a), “View Process”button is arranged in an item of “Process List”.

When “View Process” button is clicked, the screen moves on to a processlist screen as shown in FIG. 21.

This screen consists of items such as “Display All/Newly ArrivedMail/Name/Action Plan/Behavior History/Diagnosis Result (DiagnosisInterview Result)/Achievement Degree”.

When a character portion of “Display All” of a predetermined member isclicked, all of the action plan, the behavior history, the diagnosisinterview result, and the history of the achievement degree of theclicked member are displayed as shown in FIG. 22.

When a link “Display All Results” is clicked, a figure showing a graphof the achievement degree is displayed as shown in FIG. 23 (a), andeverything is displayed.

When a numerical portion of the item “Action Plan” is clicked in the“Process List” screen, a list of the check-items of the member isdisplayed as shown in FIG. 23 (b).

When a numerical portion (in the example shown by the figure, “fivetimes”) of the item “Behavior History” in the process list screen asshown in FIG. 21 in the “Process List” screen is clicked, a history (ahistory of the behavior) of a self-checking result with respect to theaction plan of the member in question is displayed as shown in FIG. 24.

Furthermore, when a numerical portion (in the example shown by thefigure, “five people”) of the item “Diagnosis Result (DiagnosisInterview Result)” in the “Process List” screen in FIG. 21 is clicked, ascreen of the diagnosis interview result of the diagnostician withrespect to the member in question is displayed as shown in FIG. 25.

On the top page for the person in charge in FIG. 5 (b), there is an item“Setting of Assistant Person in Charge”.

This item is linked to a screen of “Newly Register Assistant Person inCharge”, and the assistant person in charge serving as an advisor otherthan the person in charge can be set on the screen of “Newly RegisterAssistant Person in Charge” (see, FIG. 26).

[Member]

The member is a person who does self-behavior improvement (self-reformbehavior), can make the action plan, can do the self-check of the actionplan, can conduct the diagnosis interview or view the diagnosisinterview, and can receive the advice.

The member understands the target to be achieved because the goal targetand the diagnosis interview sheet are given by the person in charge andthe assistant person in charge.

The member can do the self-check in an automated cycle.

The member can conduct the diagnosis interview, and can receive theadvice from the person in charge and the assistant person in charge.

The member can view a growth record of the member him/herself.

Furthermore, by using the later-described bulletin board function, allof the members having the same goal target and the members divided intoteams can discuss with each other.

[Screen for Member]

A screen for the member is a screen used by the member, and the memberlogs in upon entering each of a dedicated ID and a dedicated password toan initial screen (not shown) in the same manner as described-above.

FIG. 27 (a) is a screen of a top page for the member, which is a screendisplayed right after logging in.

That is, on the upper section of the screen, the items of “Action Plan”and “Diagnosis Interview” are displayed for each of the goal targetscurrently carried out by the members, and on the lower portion of thescreen, a history of “Action Plan” and “Diagnosis Interview” of the goaltargets are displayed that have become targets having been achieved andfinished.

In the example shown by the figure, two items “being able to do salesnegotiation” and “improving a speed of products design” are displayed asthe goal targets being carried out, “being able to do follow-up” isdisplayed as the goal target having become the targets having beenachieved and finished, and the histories of “Action Plan” and “DiagnosisInterview” are displayed for each of them.

The member can generate the action plan on the screen of the top page inFIG. 27 (a).

As shown in FIG. 28, the member clicks “Newly Generate” in the field of“Action Plan”, opens a screen “Set Action Plan” shown by the arrow in alower part, and enters a specific behavior in a field “Enter Behavior tobe Checked”.

In the input fields, reference examples of the multiple actions planspreviously generated by the person in charge as described above aredisplayed as initial values, and thus, the member can specify one ofthem.

The member can further add and enter other behaviors.

In the present embodiment, the member enters the specific behavior onthe top page for the member while viewing the reference examples of theaction plans previously entered by the person in charge, and a contentof the check sheet for requesting the member him/herself for a reply isdetermined based on this.

In the lower section of the above-identified field “Action Plan”, afield of “Time Capsule Setting” is arranged.

The field of “Time Capsule Setting” has items “Starting Date of Check”,“Cycle”, and “Snooze Notification” as shown in FIG. 28, and numeralspreviously specified by the person in charge with the above-describedFIG. 6 as described above are displayed as the initial values, but themember can enter and change each of the numerals where the numerals aredirected for a period shorter than the initial value.

A date is entered to “Starting Date of Check” on which date the memberhim/herself is to start to be reminded to enter checks to the checksheet of the action plan.

For example, where the check is wished to be started from Oct. 7, 2005,“2005/10/7” is entered. In the example shown by the figure, an inputfrom a calendar is enabled.

To “Cycle” of the check, a cycle is entered for a case where theself-check of the same action plan is periodically done by the member.

For example, in a case where the starting date of the check is set to be“2005/12/7” and the cycle is set to be “Check Every Week”, the mails aretransmitted every week from Dec. 7, 2005.

“Snooze Notification” is a function showing a time when a mail istransmitted again in a case where the member does not do the check afterreceiving the mail.

“?” mark is a help function displaying a simple explanation, named as aone-point memo, about the time capsule in a separate frame (see, FIG.29).

The initial values of these are previously set by the person in chargeas described above.

A mail having a content as below is delivered to the member on the setstarting date of the check.

“<Title>

A mail is delivered from the behavior check timer

<Body>

Action Plan: “Regarding Communication Skills”

Please fill out the behavior check sheet in the below URL.

[&URL]”

Where the URL recited in the body is accessed, a screen of “BehaviorCheck” in FIG. 30 is displayed.

This behavior check screen consists of a behavior field for checking oneof “Achieved” or “Cannot be Said to Have Achieved” for each of thepredetermined action plans and a free description field (in the exampleshown by the figure, a field for “Leave Comment”) in a diary form inwhich the member can freely write a comment.

Regarding a result of the self-check of the member, as the check isrepeated, check result data is accumulated to the screen as shown inFIG. 31, and is displayed as the self-check history in a list in thetime series.

In the example shown by the figure, the check result data is arranged tobecome newer in sequence from the right to the left on the screen.

The comments written by the member to the “Leave Comment” field (thefree description field) at checking are sorted in time series andrecorded, and comment input dates and comments are displayed in theorder of date in “View Diary” screen linked to a character portion of“View Self-Comment History”.

That is, as shown by the arrow in FIG. 31, by clicking the characterportion of “View Self-Comment History”, “View Diary” screen pops up, andthe comments of the member at these moments are displayed in order inthe order of comment input dates from the latest to the past.

Regarding a timer setting of mail transmission with the above-describedtime capsule, by clicking a clock mark in the above-described top pageas shown in FIG. 32, “Change Time Capsule Setting” screen pops up, andthe above-described input value set by the member can be changed.

FIG. 33 (a) is a screen of “Conduct Diagnosis Interview” for conductingthe diagnosis interview with another person, i.e., the diagnostician,and several kinds of previously-set samples (in the example shown by thefigure, samples 1 to 3) of mail bodies for requesting the diagnosis aredisplayed, so that the member can select and incorporate the samples asnecessary and can generate a mail message.

Then, by clicking “Open Address Book” in the above-mentioned screen, anaddress list owned by the member is displayed (see, FIG. 33 (b)).

By clicking an item of a person who is to become a recipient from amongpersons displayed in the address list, the person is set as thediagnostician, and the address of the diagnostician is specified as therecipient address of the above-mentioned mail.

A case is herein described as an example where the diagnostician is setby the member with the terminal, but in the present invention, thediagnostician for the member may be initially set by the person incharge with the terminal. For example, in a case where the members aredivided into teams, choosing of a person can be proceeded efficiently,such as setting the member within a team as the diagnostician.Furthermore, it may be possible that the person in charge forcibly setsthe diagnostician.

When [&ACT] is clicked in a display of a mail message as shown in FIG.34, a behavior history (FIG. 31) is displayed as the self-check historyof the action plan as shown in FIG. 35 (a). When [&INT] is clicked, thediagnosis interview sheet as shown in FIG. 35 (b) is displayed via alink.

When the mail is transmitted, the mail as shown below is transmitted tothe diagnostician.

It should be noted that the title and the content of the body aresamples, and can be edited by the member.

“<Title>

A mail is delivered from a behavior check timer

<Body>

Mr./Ms. [&NAME]

Hello, I am Inagawa.

I have set up a target, “being able to do sales negotiation”, and I haveplanned and carried out the action plan, and have been improving thebehavior for one month until today.

* The details can be viewed in the below URL.

[&ACT] (*URL is shown)

This time, I have contacted Mr./Ms. [&NAME] to report on the result andto ask for diagnosing the behavior of Inagawa from the point of view ofeverybody.

You are asked to answer a questionnaire displayed in the below URL.

[&INT] (* URL is shown)

I apologize for bothering you. Thank you for your help.”

Herein, a name in the address book is inserted to [&NAME] as thediagnostician.

A URL of [&INT] is linked to a screen in FIG. 36 (same as FIG. 35 (b))showing the diagnosis interview sheet previously generated by the personin charge, the diagnostician diagnoses the behavior of the member in theform of answering this questionnaire.

In the example in the figure, five alternatives of a reply and allocatedpoints are shown for each of the questions, and the reply is dividedinto “having done (5 points), somewhat having done (4 points), neitherhaving done or not (3 points), not having done somewhat (2 points), andnot having done (1 point)”.

When the diagnostician answers the diagnosis interview sheet withrespect to the member, a mail as shown below is delivered to the member.

“<Title>

An opinion is delivered from Mr. Nagai.

<Body>

A report of “Communication Skill Improvement Course” is delivered fromMr. Nagai.

The details can be viewed in the below URL.

[&URL]”

By accessing the URL recited in the body, a screen as shown in FIG. 37is displayed.

The screen displays the replies showing the questions, the diagnoses,and the diagnoses points for each person and for each time based on theabove-described reply of the diagnostician.

It should be noted that it is configured not to allow the member to viewthe diagnosis interview results of other people if the member has notyet done the self-diagnosis before the member views the diagnosisinterview result of other people in FIG. 37, so that the self-diagnosiscan be answered first.

As shown in FIG. 38, the diagnosis interview result makes judgment as tothe questions, self-diagnoses (points) of the interview sheet by themember, points of each of the diagnosticians, average points of thediagnosticians, and gaps between the average points and the points ofthe self-diagnoses.

As the achievement degree of this time, for example, in a case where itis assumed that with respect to the previously defined reference point(assuming 3 points), the average point of the diagnosticians is 2.6points, the achievement degree is calculated from the average point/thereference point, and in the present embodiment, 2.6/3=87%, and a message(in the example shown by the figure, “keep trying harder”) isautomatically displayed according to a number of the achievement degree.

In the present embodiment, the achievement degree is less than a passingpoint, and an encouraging message and the like is displayed according tothe achievement degree.

Comments from each of the diagnosticians on the diagnosis interviewsheets are combined, and a list of the names and the comments isdisplayed as “Comments from those who have diagnosed”.

In the above-described screen, “Request for Advice” button is displayed,and by clicking this, the screen moves on to a mail generation screenfor “Advice Request”.

In this screen as shown in FIG. 39, choices can be made as to “ActionPlan” and “Diagnosis by Other People” with “Select Result Wished to beConsulted about”.

Then, by entering input fields for “Mail Title” and “Mail Body” andclicking a button “Transmit This Mail”, a consultation mail istransmitted to the assistant person in charge and/or the person incharge.

In a different embodiment of the top page for the member as shown inFIG. 27 (b), one “Participate in Cooperation Board” button is displayedfor each of the goal targets.

Upon clicking this “Participate in Cooperation Board” button”, thecooperation boards (the bulletin boards) that the member can participatein are displayed in a list as shown in FIG. 41.

In the example shown by the figure, the cooperation board is dividedinto the cooperation board for all of the members and the cooperationboard for the team. The former is divided into the two cooperationboards, “Participation of All the Members” and “Mail Magazine Related”.The latter is divided into the six cooperation boards, “A Team”, “FourTeams of Individual Names such as Mr. Kikuo Inagawa”, and “MarketingRelated”.

Each of the cooperation boards is displayed when the title of thecooperation board is clicked.

FIG. 42 shows a screen of the cooperation board in a case where a titleof “A Team” is clicked.

On the upper section of the screen, “Cooperation Board: A Team” and eachof the functions of the cooperation board “>New Message>Title ListView>Body List View” are displayed, and items of “Newly Arrived” showingwhether the message is unread, “Member” showing the Member Name whoposted a message, “Reply” showing the number of replies to a newmessage, “Title” showing the title of the message and the reply, and“Attachment” showing whether there is a material are displayedtherebelow.

Then, upon clicking the above-mentioned “>Title List View”, a content ofa message is displayed as shown in FIG. 43.

That is, the member name who posted the message, a date and time of themessage, a title of the message, a body, and a table of contents of theattachment are shown in a field for the message in the upper section.

The above-mentioned selected message and a list of the replies theretoare displayed to be viewed in a filed in the lower section.

An item of the attachment in the field for the message is linked to ascreen of a history of the action plans and the diagnosis interviewresults.

In the example shown by the figure, there is an indication of “ActionPlan [being able to do sales negotiation]” in the item of theattachment, and by clicking this portion, the linked screen of “ActionPlan History” can be opened.

There is “Reply” button in the above-mentioned field for the message,and by clicking this, a generation screen of a reply to the message canbe opened (see, FIG. 44).

In this screen, an input field for a title, an input field for a replybody, an attachment field, and a file insertion field are arranged.

The file insertion field is divided into an action plan history fieldand a diagnosis interview result field, and each of the screens can belinked or can be inserted as a file.

Furthermore, in the attachment field, the other text files and the likecan be inserted.

Next, upon clicking “>Body List View”, the bodies of all of the messagesand the replies are displayed as shown in FIG. 45.

The body list view has a button of “Reply” for each of the messages, andby clicking this, the above-described reply generation screen in FIG. 44can be opened.

Upon clicking “>New Message”, a new message generation screen as shownin FIG. 46 is displayed, so that the member can post the new message.

Pursuant to the reply generation screen in FIG. 44, this screen has theinput field for the title, the input field for the reply body, theattachment field, and the file insertion field.

The attachment field and the file insertion field are the same as thereply generation screen, and a description thereabout is omitted.

Thus, discussions can be held among all or some of the members havingthe same goal target, and as necessary, along with the person in chargeand the advisor, and the member can receive sharing of information,encouragements and coachings toward the achievement.

[Diagnostician]

The diagnostician is a person diagnoses and evaluates the goalachievement of the member, and replies to the diagnosis interview.

The diagnostician can reply to the diagnosis interview with recognitionas to what kind of goal target the member has while doing the action.

[Screen for Diagnostician]

By clicking the address recited in the body of the mail from the member,the diagnostician can view the diagnosis interview sheet as shown inFIG. 40 (same as FIG. 35 (b)), and replies thereto.

From the above-described mail body, the diagnostician can also view ascreen (see, FIG. 35 (a)) of the history of the behavior of the memberto be confirmed.

Although the above embodiments describe a case as an example where theembodiments are carried out within the same corporation, the embodimentsmay be carried out among multiple related corporations andorganizations.

The server may be arranged in the organization such as a corporation, ormay be external ones such as ASP and rental server.

The above second embodiment shows a state completed with all theelements, but in the present invention, the elements may be combined asnecessary to make up the system, except for the above-describedself-checking execution means, the diagnosis execution means, thediagnosis interview generation means, the advice means, and the goaldetermination means as shown in FIG. 2 (b).

Regarding others, in short, it goes without saying that designs can bevariously changed as long as the gist of the present invention is notchanged.

1. A behavior improvement system comprising: a person-in-charge terminalconsisting of a computer installed on a side of a person in charge whoadministers a behavior improvement by setting a goal target of a memberand makes a determination as to whether a goal is achieved; an advisorterminal consisting of a computer installed on a side of an advisor whois registered, as needed by the person in charge, as an advisor makingthe determination as to whether the goal is achieved on behalf of theperson in charge; a member terminal consisting of a computer installedon a side of each of the members; a diagnostician terminal installed ona side of a diagnostician who answers a questionnaire of the behaviorimprovement of the member; and an organization computer as a servercomputer arranged on a side of an organization, the organizationcomputer connected via a computer network to the person-in-chargeterminal, the advisor terminal the member terminal, and thediagnostician terminal, the organization computer requesting the memberterminal and the diagnostician terminal for a diagnosis of an actionplan of the behavior improvement of the member, wherein the organizationcomputer includes: a recording means to which identification informationidentifying the member terminal is recorded; a self-checking executionmeans consisting of a function for recording to the recording means, inassociation with the identification information of the member terminal,a self-checking screen including a free description field allowing inputof a comment of the member with respect to the action plan, a functionfor calling up the self-checking screen from the recording means and forsending the self-checking screen to the member terminal corresponding tothe self-checking screen, and a function for recording to the recordingmeans, in association with the identification information of the memberterminal, self-checking result data with respect to the self-checkingscreen inputted by the member terminal and data inputted to the freedescription field; a diagnosis interview sheet setting means forrecording to the recording means, in association with the identificationinformation of the member terminal, a diagnosis interview sheet screenconsisting of a question for a diagnosis inputted by theperson-in-charge terminal, a plurality of alternatives as a reply to thequestion and a point allocated to each of the alternatives, and acomment field allowing input of a comment of the diagnostician; adiagnostician setting means for allowing, upon an input from the memberterminal, selection of a plurality of addresses from among an addresslist of terminals previously recorded to the member terminal and forrecording to the recording means, in association with the identificationinformation of the member terminal, the terminals corresponding to theplurality of selected addresses as a plurality of diagnosticianterminals; a diagnosis execution means for calling up the diagnosisinterview sheet screen from the recording means and for sending thediagnosis interview sheet screen to the member terminal corresponding tothe diagnosis interview sheet screen and to the plurality ofdiagnostician terminals recorded to the recording means in associationwith the member terminal; a function for storing each of replyinformation to the recording means in association with theidentification information of the member terminal, upon an input of thereply information on the diagnosis interview sheet screen from each ofthe member terminal and the diagnostician terminal corresponding to themember terminal and comment data for the comment field from thediagnostician terminal; a function for displaying a degree of a gap ofreplies between the member and the diagnostician by comparing a pointassigned to a reply inputted by the member terminal with an averagepoint of points assigned to replies inputted by the plurality ofdiagnostician terminals upon calling up the reply information from therecording means, and a function for calculating an achieving rate of themember by comparing the average point inputted by the diagnosticianterminals with a reference point previously defined; a function forrecording to the recording means, in association with the identificationinformation of the member terminal, a diagnosis interview result screendisplaying a point inputted by each of the terminals, the degree of thegap, the achieving rate, and the comment data of the diagnosticianinputted to the comment field for each of the questions; a diagnosisinterview result generation means consisting of a function for callingup the diagnosis interview result screen from the recording means andtransmitting the diagnosis interview result screen to the memberterminal corresponding to the diagnosis interview result screen; anadvice request means for, upon an input of advice request informationfrom the member terminal, calling up from the recording means andsending to the person-in-charge terminal or the advisor terminal thediagnosis interview result screen including the comment data of thediagnostician recorded in association with the identificationinformation of the member terminal and the self-checking result data andthe comment data of the member written to the free description fieldrecorded in association with the identification information of themember terminal, and for transmitting to the person-in-charge terminalor the advisor terminal a mail requesting for an input of an advice; anda goal achievement recording means for recording a notification of agoal achievement in association with the identification information ofthe member terminal inputted from the person-in-charge terminal or theadvisor terminal having received the mail requesting for the input ofthe advice, wherein the person-in-charge terminal or the advisorterminal having received the mail requesting for the input of the advicehas a notification transmission means for transmitting to the memberterminal the notification of the goal achievement by the person incharge or the advisor or a notification of an advice of a new actionplan execution due to a goal non-achievement.
 2. The behaviorimprovement system according to claim 1, wherein the diagnosis executionmeans has a diagnosis starting date setting means for recording to therecording means a diagnosis starting date on which the diagnosisinterview sheet screen is sent to the member terminal and thediagnostician terminal corresponding to the member terminal and forsending the diagnosis interview sheet screen to the member terminal andthe diagnostician terminal on the diagnosis starting date.
 3. Thebehavior improvement system according to claim 1, wherein theorganization computer has an advisor registration means for recording tothe recording means an advisor terminal, consisting of an expertincluding or not including the person in charge, inputted from theperson-in-charge terminal.
 4. The behavior improvement system accordingto claim 2, wherein diagnosis starting date setting means has adiagnosis starting deadline setting means for recording to the recordingmeans a deadline of the diagnosis starting date inputted from theperson-in-charge terminal and a diagnosis starting date determinationmeans for recoding to the recording means the diagnosis starting datethat is before the deadline, inputted by the member terminal.
 5. Thebehavior improvement system according to claim 1, wherein theorganization computer has a member bulletin board function for recordingto the recording means information inputted by each of the memberterminals as information of a member bulletin board and for allowingeach of the member terminals to view the recorded information of themember bulletin board.
 6. The behavior improvement system according toclaim 1, wherein the self-checking execution means has a self-checkinghistory generation function for calling up self-checking data and inputdata of the free description field from the recording means, for sortingin a time series the self-checking data and the input data of the freedescription field, and for forming a self-checking history screen. 7.(canceled)
 8. (canceled)
 9. (canceled)
 10. (canceled)